FAQ

Have you ever actually looked at the FAQ (Frequently Asked Questions) section of a website? I love to snoop around in this particular section because it absolutely cracks me up. These companies try to be so generic with your potential question that the answer is still unclear. Oh, and when you call and speak to a representative they always say "Did you review our FAQ section?" Makes you want to say "Have you reviewed your FAQ section because it is lacking just a tad!"

.

Recently Shane and I had our modem replaced and the technician failed to give us the security code. We spent days trying to figure out this code. I called several times but each time the wait was almost 20 minutes or more due to "high call volume" so I would simply hang up. Now, let me just step on my soap box for just a moment because if your company is constantly experiencing high call volumes then you may want to reassess your product! But, anyway, Shane was finally fed up with the internet issue we were having and he called our internet provider and was on hold for approximately 45 minutes. When the customer service technician finally got to his call and Shane explained our problem the technician said "Sir, the code is printed on the back of your modem." Well, I'll be! Who would have thought of that! Now, why wasn't that simple answer listed in their FAQ section? Maybe if it was they wouldn't have such a high call volume all the time!

.

I like it when I have a question and I get my answer immediately. There is no beating around the bush. There is no hold on. It is simply asked and answered. Just like that. Sometimes when I read the Bible I don't get a clear answer. I get all jumbled up and it doesn't make a whole lot of sense. I have to read and re-read and re-read sometimes to get a word. But, there are times that I have a question, I begin to search and BAM there it is!

.

As a parent I am constantly faced with the question from my children "How am I supposed to be like that when everybody else isn't?" or "Why can't I do that when everybody else is?" The standard motherly reply of "If everyone else jumped off a bridge...." or "Because I said so" is usually what spills from my lips. I always gasp for breath when I say those things because I sound just like my mother and you know I vowed to NEVER sound like my mother!

.

But, I have found the answer to this question and I didn't have to hunt for it. I didn't have to stay on hold for 45 minutes. I asked and he answered. "How can a young person live a clean life? By carefully reading the map of your Word." Psalm 119:9 (The Message). So many times I personally stumble around trying to make the right decision to only find myself making the wrong one. I ask for suggestions and for help but I rarely take it because after all, I know everything....right? Wrong! The older I get the more I realize how little I actually know! God's word is not just a book that should sit on my kitchen table. God's word is my map, my guide, my FAQ! And, if I get a little confused and don't understand what I'm looking at...that's where customer service comes in handy and with God as your customer service representative...you're never left on hold!